Our goal is for you to be completely satisfied with our products; still, mistakes can happen. We encourage you to carefully inspect every product upon receipt. Every defective product you return will be inspected in our warehouse. If we can find the defect of the product, we will be very happy to replace the product. Products that have been used improperly or have been modified cannot be returned.
How to return a product?
You must follow the procedure described below to return a defective product:
- Download the return form to explain the exact reason of the return and the defect on the product
- Make sure the product has been properly washed (we reserve the right not to replace the product if we consider it too dirty)
- Send the product with the filled-up return form